Effective Date: 29-08-2025

Govindas on Wheels (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.govindasonwheels.com] or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, phone number, email address, billing and delivery address when you place an order.

Payment Information: processed securely through third-party payment gateways (e.g., Square, Stripe, PayPal). We do not store your full credit card details.

Order Information: such as your food preferences, delivery instructions, and order history.

Technical Information: such as your IP address, browser type, and device information collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and deliver your food orders.

Communicate with you regarding your orders, updates, and promotions.

Improve our website, menu, and customer experience.

Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information only with:

Service Providers: such as delivery partners, payment processors, or IT/hosting providers to complete your orders.

Legal Authorities: if required by law or to protect our rights and safety.

4. Cookies and Tracking Technologies

Our website may use cookies to improve user experience, analyze site traffic, and remember your preferences. You can disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you.

Request corrections or updates.

Request deletion of your data.

Opt-out of marketing emails and communications at any time.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.